How Your Order Is Fulfilled

Orders placed on nutrilyfe.co.uk are fulfilled through Amazon Multi-Channel Fulfillment (MCF) — a fulfilment service that ships from UK-based warehouse stock directly to you. Amazon acts as our fulfilment partner only; your purchase is made with Nutrilyfe Ltd, not Amazon.

• Orders are typically dispatched within 1–2 business days of payment confirmation
• You will receive a shipping confirmation email with your tracking number once dispatched
• Standard UK delivery is 3–5 business days
• Delivery is free on all orders over £25
• Orders under £25 are subject to a standard shipping charge of £4.99

Returns & Refunds

Nutrilyfe products are food supplements. Under the Consumer Contracts Regulations 2013, food supplements that have been opened are exempt from the standard right of return on hygiene and health protection grounds. This means we are unable to accept returns of opened or used supplement products.

Sealed and Unopened Items

If your order arrives sealed and unopened and you wish to cancel, you have a 14-day statutory cancellation right from the date of delivery. To exercise this right, contact us at info@nutrilyfeltd.co.uk within 14 days. Items must be returned in their original sealed condition at your own postage cost. Refunds are processed within 5–10 business days of receiving the returned item.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, is defective, or is not what you ordered, please contact us within 48 hours of delivery at info@nutrilyfeltd.co.uk with your order details and a photo. We will issue a full refund or replacement promptly at no cost to you. You are not required to return the item in these circumstances.

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, please contact us within 48 hours of delivery at info@nutrilyfeltd.co.uk with a photo and we will resolve it promptly at no cost to you.

Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. You have a 14-day right to cancel most purchases from the date of delivery. Your rights regarding goods that are faulty, not as described, or not fit for purpose remain fully intact.

1. Who We Are

Nutrilyfe Ltd, registered in Scotland. Registered address: Almondell Road, Broxburn, EH52 5QG. We are the data controller for personal information collected through this website.

2. What We Collect

• Order information: your name, email address, and delivery address when you place an order
• Payment data: processed securely by Stripe — we do not store card details
• Contact enquiries: information you submit through our contact form or by email
• Account data: if you choose to create an account, your name and email address
• Cookie preferences: your consent choices stored on this device

3. How We Use Your Data

• Processing and fulfilling your order
• Sending order confirmation and shipping notifications
• Responding to customer service enquiries
• Sending marketing emails where you have opted in — you can unsubscribe at any time
• Meeting our legal and regulatory obligations

4. Who We Share Data With

• Stripe: processes your payment securely under their own privacy notice
• Amazon MCF: receives your name and delivery address to fulfil and ship your order. Amazon acts as a data processor on our behalf
• Email service providers: to send transactional and marketing emails
• We do not sell your personal data to any third party

5. Your Rights

Under UK GDPR you have the right to access, correct, delete, restrict, or object to the processing of your personal data. To exercise any of these rights, email privacy@nutrilyfeltd.co.uk.

6. Data Retention

We retain order and customer data for up to 7 years for legal and tax purposes. Marketing data is held until you unsubscribe. Contact enquiries are retained for 2 years.

7. Contact

privacy@nutrilyfeltd.co.uk · Nutrilyfe Ltd, Almondell Road, Broxburn, EH52 5QG

1. About Us

Nutrilyfe Ltd is registered in Scotland. Registered address: Almondell Road, Broxburn, EH52 5QG, United Kingdom. We sell premium natural supplements directly to consumers through this website.

2. Placing an Order

When you place an order on nutrilyfe.co.uk, you are making a purchase directly from Nutrilyfe Ltd. Payment is processed securely by Stripe. Your order is confirmed when payment is successfully authorised and you receive a confirmation email.

• Prices shown include VAT where applicable and are in GBP
• We reserve the right to cancel any order where a pricing error has occurred
• Product availability is subject to stock levels

3. Delivery

Orders are fulfilled from UK warehouse stock and delivered via our fulfilment partner. Standard delivery is 3–5 business days. Free shipping applies to orders over £25. See our Shipping & Returns policy for full details.

4. Returns & Cancellations

As food supplements, our products are exempt from the right of return once opened, under the Consumer Contracts Regulations 2013 hygiene exemption. For sealed and unopened items, you have a 14-day statutory cancellation right from the date of delivery. Damaged, faulty, or incorrectly sent items will be refunded in full regardless of whether they have been opened. See our Shipping & Returns policy for full details.

5. Food Supplement Disclaimer

All Nutrilyfe products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Always read the label. Do not exceed the recommended daily intake. Keep out of reach of children. Consult your GP before use if you are pregnant, breastfeeding, taking medication, or have a medical condition. Food supplements are not a substitute for a balanced, varied diet and healthy lifestyle.

6. Intellectual Property

All brand content, product names, logos, images, and copy on this website are the intellectual property of Nutrilyfe Ltd. Unauthorised reproduction is prohibited.

7. Liability

To the fullest extent permitted by law, Nutrilyfe Ltd excludes liability for indirect or consequential loss arising from use of this website or our products. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence.

8. Governing Law

These terms are governed by the laws of Scotland. This does not limit any mandatory consumer rights that apply under United Kingdom law.

Strictly Necessary

• session_id — session management
• cookie_consent — stores your preferences (12 months)

Analytics

• _ga — Google Analytics, anonymous tracking (24 months)

Manage Preferences

Manage Cookie Preferences

Your Rights

Under UK GDPR: access, correction, deletion, restriction, objection and portability where applicable.

Website Data

Contact privacy@nutrilyfeltd.co.uk for data submitted through this site.

Amazon Data

For Amazon order data, use Amazon's own privacy tools at amazon.co.uk.

Complaints

Contact the ICO: ico.org.uk · 0303 123 1113